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Contact
A person reads every message. We reply within two business days on order and warranty matters, five on everything else.
Where to write
Two addresses. If it is about something you have ordered or already own, use support@getadel.com. Everything else goes to hello@getadel.com.
| Orders, shipping & returns | support@getadel.com Within 2 business days |
|---|---|
| Warranty & registration | support@getadel.com Claims decided within 5 business days |
| Privacy & data requests | support@getadel.com Within 30 days, as GDPR requires |
| Partnerships | hello@getadel.com Within 5 business days · the form is faster |
| Press & media | hello@getadel.com Within 3 business days |
| Everything else | hello@getadel.com |
Where we are
| Vienna | Headquarters Design, production oversight, and global fulfilment. Every order ships from here. |
|---|---|
| Montreal | North American operations and partner support. |
| Miami | Athlete relations and the US and Latin American market. |
These are working offices, not retail locations or returns addresses. Do not send a return to any of them — request a return first and we will issue the correct label and address.
Registered office
[[ADEL GmbH — registered company name]]
[[Street, Postal code Vienna, Austria]]
Before you write
Most questions are answered on the FAQ. For warranty claims, start on the warranty page — having your serial and photos ready makes the process much faster.