Last updated 06 August 2026
This policy explains what personal data ADEL collects, why, and what rights you have over it. It is written to meet the EU General Data Protection Regulation (GDPR) and the Austrian Datenschutzgesetz.
Who is responsible for your data
The controller is:
[[ADEL GmbH — registered company name]]
[[Street, Postal code Vienna, Austria]]
Email: support@getadel.com
What we collect and why
| Data | Why | Lawful basis | Kept for |
|---|---|---|---|
| Name, email, shipping and billing address, phone | To fulfil and deliver your order | Contract performance (Art. 6(1)(b)) | 7 years — Austrian tax law |
| Payment details | To take payment. Card data goes directly to Stripe; ADEL never sees or stores full card numbers | Contract performance | Held by Stripe per their retention |
| Paddle serial, activation, warranty record | To verify ownership and honour your warranty | Contract performance | Duration of warranty + 3 years |
| Email address for the drop list | To announce drops | Consent (Art. 6(1)(a)) | Until you unsubscribe |
| Country and currency preference | To show correct pricing | Legitimate interest (Art. 6(1)(f)) | Stored in your browser only |
| IP address, browser, pages viewed | Security, fraud prevention, and understanding what the site is used for | Legitimate interest | 26 months |
| Partnership and contact enquiries | To respond to you | Legitimate interest | 3 years |
Cookies and local storage
ADEL uses the minimum necessary. Your selected country and currency are stored in your browser's local storage on your own device — this never reaches our servers and is not used to track you. Any analytics or marketing cookies are set only after you consent, and consent can be withdrawn at any time.
Who we share data with
We share personal data only with processors who need it to deliver your order:
- Stripe — payment processing
- Shipping carriers — delivery and customs clearance
- Email service provider — order confirmations and the drop list
- Hosting provider — running this website
We do not sell personal data, and we do not share it with advertisers.
International transfers
Some processors are based outside the European Economic Area, primarily in the United States. Where that is the case, transfers are covered by Standard Contractual Clauses approved by the European Commission or by an adequacy decision.
Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Have your data erased where we have no continuing legal basis to keep it
- Restrict or object to processing based on legitimate interest
- Receive your data in a portable, machine-readable format
- Withdraw consent at any time, without affecting processing already carried out
Exercise any of these by emailing support@getadel.com. We respond within 30 days as required.
Note that some data cannot be erased on request: Austrian tax law requires us to retain invoice and transaction records for seven years.
Marketing email
We email the drop list only with consent, and only when there is a drop. Every email carries a one-click unsubscribe. Unsubscribing removes you from marketing but not from transactional email about orders you have placed.
Security
Data is transmitted over TLS and stored encrypted at rest. Access is limited to staff who need it. Activation codes are stored as hashes, never as plaintext. If a breach occurs that is likely to result in a risk to your rights, we notify the Austrian Data Protection Authority within 72 hours and notify affected customers directly where the risk is high.
Children
ADEL products are not directed at children and we do not knowingly collect data from anyone under 16. If you believe a child has provided us data, contact us and we will delete it.
Complaints
If you believe we have handled your data unlawfully you may lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde), Barichgasse 40-42, 1030 Vienna, dsb.gv.at. We would prefer you raise it with us first.
Changes
Material changes to this policy are announced by email to registered customers before they take effect. The date at the top of this page always reflects the current version.