Last updated 06 August 2026
Where we ship
ADEL ships worldwide from Vienna, Austria. If a destination cannot be served by our carriers, checkout will tell you before payment is taken.
Dispatch and delivery times
Orders are dispatched within two business days. Delivery estimates from dispatch:
| Destination | Estimated delivery |
|---|---|
| Austria | 1 – 2 business days |
| European Union | 2 – 4 business days |
| United Kingdom & Switzerland | 3 – 5 business days |
| United States & Canada | 5 – 8 business days |
| Australia, New Zealand, Asia | 7 – 12 business days |
| Rest of world | 7 – 14 business days |
These are carrier estimates, not guarantees. Customs inspection, weather, and carrier backlogs can extend them.
Shipping costs
Shipping is calculated at checkout by destination and shown in full before payment is taken. There are no charges added after checkout.
Duties and import taxes
ADEL ships delivered duty paid (DDP). Duties and import taxes are calculated and paid by us before the parcel reaches you. You will not receive a customs invoice on delivery.
For customers in the European Union, displayed prices are VAT-inclusive and VAT is itemised on your invoice.
Tracking
A tracking number is emailed when the parcel leaves Vienna. If you have not received tracking within three business days of ordering, email support@getadel.com.
Damaged or missing parcels
If your parcel arrives damaged, email support@getadel.com within 7 days of delivery with your order number and photographs of the damage and the outer packaging. Transit damage is replaced at no cost to you.
If tracking shows delivered but the parcel is not with you, contact us and we open a carrier trace. Traces take up to 10 business days. If the trace does not recover the parcel we reship or refund in full.
Returns — the short version
30 days from delivery, unused, in original packaging, with the activation code unscratched. Return shipping is free. Refunds are issued within 10 business days of receipt.
How to return
- Email support@getadel.com with your order number and the reason for return.
- We reply with a prepaid return label and the returns address, normally within one business day.
- Repack the paddle in its original magnetic presentation box with the thank you card, attach the label, and drop it with the carrier.
Do not ship a return without requesting one first. Our registered office is not a returns address and parcels sent there cannot be processed.
What can and cannot be returned
| Condition | Returnable |
|---|---|
| Unused, original packaging, activation code intact | Yes — full refund |
| Used on court | No — but covered by warranty for defects |
| Already registered (activation code used) | Generally no — contact us |
| Damaged in transit | Yes — replaced at no cost |
| Manufacturing defect, any time in warranty | Handled as a warranty claim |
Exchanges
Colourway exchanges between black and white are accepted within the 30-day window, subject to availability. Because each colourway is capped at 250 units, an exchange depends on remaining stock in the run.
Refunds
Refunds are issued to the original payment method within 10 business days of the return arriving at our facility. Your bank may take a further 3 to 5 business days to display the credit. Original shipping charges are refunded on defective or incorrectly supplied items.
EU and Austrian right of withdrawal
If you are a consumer in the European Union, you have a statutory right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, take physical possession of the goods.
To exercise the right of withdrawal, inform us (support@getadel.com, [[ADEL GmbH — registered company name]], [[Street, Postal code Vienna, Austria]]) by a clear statement — an email is sufficient. You may use the model withdrawal form, but it is not obligatory. To meet the deadline it is enough to send your communication before the withdrawal period expires.
Effects of withdrawal. We reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of return, whichever is earlier. You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
ADEL's 30-day return policy is offered in addition to this statutory right and does not limit or replace it.
Questions
Email support@getadel.com. We reply within two business days.