Last updated 06 August 2026
Coverage at a glance
| Tier | Who gets it | Term |
|---|---|---|
| 5-Year Founding Member | Drop 001 units registered within 30 days of purchase | 60 months from purchase date |
| 2-Year Limited | Units registered after 30 days, or not registered at all | 24 months from purchase date |
Registering within 30 days of purchase is the only difference between the two. It takes about a minute at registration.
What is covered
The warranty covers failures caused by how the product was manufactured:
- Core delamination
- Face separation from the core
- Thermoform seam failure
- Handle detachment or loosening at the throat
- Defects in materials present at manufacture
What is not covered
- Normal wear from play, including face wear and loss of surface texture over time
- Grip wear — grips are consumable
- Cosmetic scratches, scuffs, and marks
- Cracks or breakage from impact with the ground, a wall, a post, or another paddle
- Damage from being sat on, stepped on, closed in a door, or left in a hot vehicle
- Alterations, added weight, drilled holes, or repairs not carried out by ADEL
- Products bought from unauthorised sellers
- Products with a removed, altered, or defaced serial number
- Theft or loss
How to make a claim
- Gather what you need: your serial number, proof of purchase, and clear photographs showing the defect — one wide shot of the whole paddle and two close-ups.
- Email support@getadel.com with the subject line "Warranty claim — [your serial]".
- We decide within 5 business days. We may ask for additional photos or a short description of how the failure appeared.
- Approved claims receive a prepaid return label. Ship the paddle back and we send the replacement on receipt.
Do not ship a paddle before a claim is approved. Unapproved returns cannot be processed.
What an approved claim gets you
An approved claim is replaced with the same model where stock allows. Because runs are limited and never restocked, your model may be sold out — in that case we substitute the nearest equivalent from a current release at no cost to you.
ADEL does not issue cash refunds under warranty, and replacement does not restart the warranty term. The replacement carries the remaining term of the original.
Transfers and secondhand purchases
Remaining warranty term transfers to a new owner through our ownership transfer process. The 5-year Founding Member tier does not renew or restart on transfer — the clock keeps running from the original purchase date.
If you buy secondhand, check the serial before you pay. It will tell you whether the paddle is genuine and whether it is already registered.
Your statutory rights
For consumers in Austria and the European Union, the statutory two-year guarantee (Gewährleistung) under Austrian law applies to every purchase regardless of what this warranty says. This warranty is offered in addition to your statutory rights and does not limit them. Where this warranty gives you less than the law does, the law prevails.
Questions
Email support@getadel.com. We reply within two business days.